63 per cent of motorists believe independent garages are the most convenient option for repairs and servicing, ahead of franchised dealers and non-franchised national chains.
Independent garages continue to be the most convenient option for consumers, with over two thirds agreeing they are a convenient place to have their vehicle serviced.
The survey findings were revealed by the National Franchised Dealers Association (NFDA) in its latest customer attitude survey.
When asked what best describes ‘convenience’, over a 30% of respondents selected ‘appointments available at a suitable time’ as the best description of convenience.
Locality, timescale and quick service were also highlighted as important considerations for consumers.
The research also shows that independent garages offer the greatest levels of satisfaction, with 90 per cent of customers satisfied with their last experience.
If you are currently using a franchised garage and would like to receive a better service, contact us today.
Unit 6, Knightcott Industrial Estate
Tel: 01934 824551 or 01934 824396